Can you dish out outstanding customer service, even during lunch rush?

The hospitality industry is fiercely competitive. When customers enter a dining establishment they expect excellent food, rapid and high-quality service, and great prices – possibly with special offers and promotions.
Restaurateurs need to be able offer their diners everything they request and more, if they wish to maintain loyalty and grow their customer base.

Yet, catering for customers to perfection is far from easy. From handling tables and bills, to managing a kitchen from which dishes have to come out in the right order and in a timely fashion, to making sure that costs do not run out of control, the restaurant business is extremely intricate.

How to manage all the back-office complications and provide guests with the outstanding experience that will make them satisfied, returning customers?

Gain loyal customers, reduce your costs, increase your margins
LS One Hospitality is the restaurant management system that fully responds to the needs of small to large restaurants and food-service businesses worldwide. Fast to implement and easy to learn, it includes a complete POS and back office software that will enhance your customer service while giving you core administrative functionalities. Manage your inventory, keep track of your customers, speed up your service and understand your restaurant’s sales results.

Cut your costs and grow your margins

LS One Hospitality offers plenty of clever features made specifically to simplify restaurant management. Our software solution will help cut your costs and improve your bottom line. With LS One you will be able to:

  • Speed up your staff training
  • Increase your revenue with the up-selling and cross-selling tools
  • Reduce capital binding in inventory
  • Analyze your sale reports and adjust your business strategy
  • Make your service faster and more efficient by sending orders automatically to the kitchen

Offer exceptional customer service and drive returning business

Give your customers superior customer service and ensure their loyalty. Our solution is packed with features made purposely for the hospitality business that will help you increase returning business by:

  • Handling split and partial bills, simply and precisely
  • Delivering both standard and special orders fast and accurately
  • Gaining 100% functionality, as our POS can also work offline if the network is down
  • Managing a loyalty program to reward frequent customers
  • Offering lunch or weekend promotions

Optimize your operations

LS One can help you streamline your restaurant business and enhance your whole operation, from kitchen to POS to back office. With LS One Hospitality you can:

  • Use the POS both online and offline, so you are operative even if the network or server are down
  • Monitor your whole activity from the back office
  • Use the color-coded menu buttons on the POS to speed up your ordering process
  • Customize your POS terminals to better fit your needs
  • Prevent loss by restricting access to specific POS operations
  • Analyze your sales and perfect your business strategy
Easy integration with your current ERP
Do you already have an ERP system and need an innovative POS solution for your restaurant? LS One Hospitality is the right product for you. Feature-rich and flexible, LS One Hospitality easily communicates with any ERP, thanks to its intelligent integration architecture. Use LS One Hospitality as your front office, to take care of your orders, sales and customer-facing tasks. All your pricing, offers and menu data seamlessly flow from the ERP to the POS system, so you can be sure that the POS always display the most updated information on items and prices. At the same time, the POS send real-time sales and order information to the ERP system, so that you can manage your business using precise and up-to-date information.

Other benefits of the solution

Table and kitchen management

With LS One’s table and kitchen management you can manage food orders and keep track of your guests easily and with no mistakes. With the color-coded graphics you can see your tables’ status at a glance – which tables are occupied or booked, how long a table has been dirty or how long customers have been waiting for their order. The kitchen management tools speed up and optimize food preparation by sending orders directly from the POS to the appropriate kitchen station. Orders are printed along with custom requests and modifications, so that you can always be sure your guests will receive a speedy and satisfactory service.

Inventory at the POS

Have a real-time overview of your inventory levels and guarantee higher quality of service to your guests. The LS One POS terminals are connected to stock levels in real time, so that your floor staff will instantly know if specific dishes or menus become unavailable in the kitchen. Give accurate information to your patrons, minimize mistakes and increase customer satisfaction.The simple replenishment functionality helps management decide what products to order and in which quantities.

Reporting tools

Use LS One’s reporting functionalities to monitor your business’s health and optimize your strategy. LS One gives you access to audit logs and includes a suite of reports. Just set up your specific requirements and get reports on your best selling items, busiest times of the day, sales per hour/staff/ customer and more. Discover your strong points and adjust your business strategy to capitalize on them.

Promotions and offers

With LS One you can attract new and old customers by easily setting up and handling promotions and offers. The system lets you create promotions based on various parameters, like the time of day, the item, item group and much more. Make weekend or happy hour offers, set up a coffee-and-cake discounts, offer menus for a fixed price. Once the offers are set in the system they are automatically calculated by the POS, so that you can be sure that special prices will be applied only when the orders qualify.

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